Please contact The Counselling Vine via phone or email AT LEAST 24 hours prior to your scheduled appointment time and date to avoid cancellation fees.

Cancellation is required 24 hours prior to appointment; failure to cancel within the required time will result in a fee of £40.00 being charged. 

Please note a no show is considered as a failure to cancel. 

Clients who prepaid for sessions

Clients who have prepaid for sessions who are No shows or have a late cancellation for their scheduled appointment will automatically be deducted the cancellation fee and must pay the balance in order to continue sessions.

New clients and return sessions

All new clients and return sessions are required to pay full payment upon booking.

We reserve the right to refuse appointments to any client who has demonstrated disregard of our cancellation policy.